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To register for this module, or to check enrollment availability, please click here or scroll to the bottom of the page.
100:10D: PPM 100: Public Performance Measurement
An Online Educational Module
Based on the Citizen-Driven Performance Measurement Project
Sponsored by
The Alfred P. Sloan Foundation
| Syllabus: |
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Like other modules in this series, this online module uses cases developed for the Sloan funded Citizen-Driven Government Performance Project. In particular, this module provides an introduction to the idea and practice of citizen-driven performance Improvement.
Improving government performance and facilitating citizen participation are two recurrent themes in the administration of government. However, the link between performance measurement and citizen participation has not been fully emphasized. As a result, the role of citizens in measurement has been occasionally realized but not systematically investigated. The consequence is that performance measurement may fall prey to political manipulation and managerial arrogance. In other words, performance measurement without citizen input, understanding, and acceptance will not fulfill its objective to improve democratic accountability.
| | Instructors: |
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TBD
E-mail: ppmrn@andromeda.rutgers.edu
Work phone: ext.
| | Overview of the Course: |
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This module explores the importance, idea, and procedures of performance measurement and Improvement. Through theoretical and practical exercises students will systematically examine the important dimensions of performance measurement via citizen involvement. Students will come to see the value, in terms of involving citizens in the measurement of state and local government performance. The module is designed to address the following questions:
- What are the theoretical underpinnings of measuring and improving performance?
- What is the state of practice for implementing performance measurement systems?
- How can citizens play a role in the measurement of government performance?
| | Course Objectives: |
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This module aims to:
- Provide readings and discussions that explore the role of performance measurement and improvement.
- Provide students with resources that highlight the basic mechanics of measuring performance.
- Provide cutting edge research focusing on the current state of practice of performance measurement at various levels of government.
- Increase knowledge about citizen-driven performance measurement.
| | Outcome: |
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Students will:
- Have an enhanced understanding of the connection between measuring performance and managerial thinking.
- Achieve a deeper level of understanding of the mechanics of performance measurement.
- Understand the systemic challenges associated with implementing a performance measurement system.
- Enhance their appreciation for involving citizens in measuring what matters.
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